Safety & Triage Tool

Plumbing Urgency Guide

Unsure whether to call an emergency plumber right now or schedule a routine appointment? Answer four simple questions to receive an instant urgency classification and protective instructions.

1. What is the current water flow status?

Active Uncontrolled Flooding: High volume water spraying or pouring out. Slow or Steady Drip: Water leaking gradually from a pipe or fixture. No Active Water Leak: Clogged drain, running toilet, or loss of hot water only.

2. Can the water or leak be contained?

Uncontained: Water is spreading across flooring, ceilings, or under slabs. Contained: Drip is caught in a bucket, or isolated via fixture shutoff valve.

3. Is there sewage or wastewater backing up into your home?

Yes: Dirty wastewater/sewage is rising in shower, tub, or floor drains. No: Clean supply water or contained sink blockage only.

4. Is there an electrical or natural gas hazard?

Yes: Water touching electrical panels/outlets, or rotten egg gas smell. No: No electrical contact or gas odor detected.

Assessment Title

Level

Immediate Action Steps:

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